
KN provided managed solutions to Virgin Media (Formerly UPC) from 2004 to 2013.
Services provided across Virgins Media’s footprint included
- DTV, Broadband and Telephony installations
- First Line Maintenance
- BCATV and SME installations
- Network Piracy sweeps and disconnections
- CPE Collections
- CPE reverse logistics
- Ad-hoc retrofits and migrations
- Improved CPE collection rate from 66% to 85% with an estimated Capex saving of €400,000 per month
- Reduced the level of cosmetic damage to returned CPE through innovative cost effective packaging solutions
- Reduced turn around time on returned CPE from over 100 days to under 30 days
- First to the deploy a fully paperless install to invoice process